Senior Technical Support Engineer focused on production reliability and complex system debugging
I diagnose and resolve high-impact incidents by correlating logs, API behavior, and database state across distributed systems.
I bring over a decade of experience supporting mission-critical platforms in fintech, analytics, and healthcare, operating in 24/7 production environments. My work sits at the intersection of support and engineering—owning escalations, identifying root causes, and improving system reliability through better tooling, monitoring, and process.
What I’m Known For
Production Incident Debugging
Investigating complex production failures by correlating logs, API behavior, and database state to identify root causes and drive resolution.
Escalation Ownership
Acting as a primary escalation point, coordinating across engineering, database, and infrastructure teams to resolve issues quickly and reduce repeat incidents.
Reliability & Tooling Improvements
Building internal tools, monitoring, and automation that improve observability, catch silent failures, and reduce operational load on teams.
Selected Experience Highlights
Production & Operations Impact
- Led resolution of high-impact production incidents by owning investigation through deep log analysis, SQL investigation, and API-level debugging across distributed systems.
- Owned complex customer escalations end-to-end, coordinating with engineering, product, and support teams to restore service and prevent recurrence.
- Built and maintained internal tooling and automation to reduce manual triage and improve incident response time and reliability.